Refund policy

Last Updated: June 2026

At KRUMULUS, customer satisfaction is our priority. We stand behind the quality of our products and strive to provide a fair and transparent refund process.

30-Day Free Return Policy

We offer free returns within 30 days from the date your order is delivered.

To qualify for a return:

• The return request must be submitted within 30 days of delivery.
• Proof of purchase may be required.
• The item must comply with our return eligibility requirements.

How to Request a Return

To initiate a return, please contact our support team with your order details.

Email: suppoert@KRUMULUS.Shop

Our team will provide instructions regarding the return process.

Refund Processing

Once the returned item has been received and inspected, your refund will be approved and processed.

Refunds are issued to the original payment method.

Please allow 5–10 business days for your refund to be completed.

Depending on your payment provider or bank, additional processing time may apply.

Damaged or Incorrect Orders

If you receive an incorrect or damaged order, please contact us immediately so we can resolve the issue as quickly as possible.

Non-Eligible Refund Requests

Refund requests may be declined if:

• Return conditions are not met.
• Fraudulent activity is suspected.
• Required order information cannot be verified.

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