FAQ
How long does order processing take?
Orders are processed within 1–2 business days.
How long does shipping take?
Orders are typically delivered within 3–5 business days after processing.
Do you offer free returns?
Yes. We offer free returns within 30 days of delivery.
When will I receive my refund?
Approved refunds are generally completed within 5–10 business days.
How do I request a return?
Contact our support team at:
and include your order number.
How can I contact customer support?
Email: suppoert@KRUMULUS.Shop
Phone: +49 30 25051140
Are my payments secure?
Yes. All transactions are processed using secure encrypted payment systems.
How quickly do you respond to emails?
We aim to respond within 24–48 business hours during normal business days.
Can I cancel my order?
Please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.
Where are you located?
KRUMULUS
4, 10961 Berlin-Bezirk Friedrichshain-Kreuzberg
Germany